Help & Support

Forgot your license key?

Your license key is shown on the success page after purchase, and we email it to the address you checked out with. If you've lost both, contact support with your payment details and we can look it up.

Cancel your subscription

If you have a Plus subscription add-on and need to cancel it, open your Polar customer portal using the email you purchased with. From there you can view and cancel your subscription.

View past orders & receipts

All your past orders and receipts are available in the Polar customer portal. You'll also receive a receipt by email for every purchase.

Other questions

If you need help with anything else, email us at support@dotient.com.