Help & Support

Forgot your license key?

Your license keys are shown on the success page after purchase. Save them when you first buy. We don't store plaintext keys for retrieval. If you've lost them, contact support with your payment details and we can look them up.

Cancel your subscription

If you have a Plus subscription add-on and need to cancel it, open your Polar customer portal using the email you purchased with. From there you can view and cancel your subscription.

View past orders & receipts

All your past orders and receipts are available in the Polar customer portal. You'll also receive a receipt by email for every purchase.

Other questions

If you need help with anything else, email us at support@dotient.com.